Communications
School Communications and contact:
19/02/2024
We are moving to a new system of dealing with ALL pupil queries through our ‘Pupil Support Hub’. This will ensure that all queries are dealt with promptly according to the level of need by a team of specialists who are trained in identifying pupil support needs. It is felt that this new development will provide parents and carers with the level of response which has been asked for in recent years whilst, at the same time, acknowledging the fact that often members of the pupil support team are unavailable as a result of teaching and other commitments. The changes from February 19th are as follows:
On contacting the school with a pupil query, this will be dealt with by a member of the Pupil Support Hub Team. You can contact the Pupil Support Hub in the following ways:
- Pupil Support Hub Referral Form (preferred method)
By completing the Pupil Support Hub form. This is the preferred method of contact as it
will provide us with the information required to give you the most appropriate and efficient level of response. Requests sent using this method will be dealt with immediately. The form will be open for use from 8am on Monday 19th February and can be accessed using the link or scanning the QR code:
Please note that until 8am on Monday 19th February (2024), the message ‘this form will no longer accept responses’ will appear, and you will not be able to submit responses.
- Emailing the Pupil Support Hub
From Monday 19th February, there will be ONE email account which will be used for all pupil support queries. Whilst you may have emailed individual staff in the past, we ask that from this point on you use the following email address as this is the only guarantee that the query will be dealt with promptly:
Pupilsupport@bryntegschool.bridgend.cymru
This email address is monitored throughout the day during school hours by the pupil support team, and they will action such requests accordingly.
If you do email, please include all the information we require in order to deal with your query promptly and efficiently. Again, you may well find it easier to use the Pupil Support Referral Form as, in this way, you will know that the information we require will have been provided.
- Telephoning the Pupil Support Hub
You are still able to contact us by telephone and from Monday 19th February you will be given the option to be transferred to the Pupil Support Hub from the main menu. We ask that, where possible, the telephone line is only used for urgent queries (although it must be stressed that submitting the referral form will be just as quick in terms of response time).
To contact the Pupil Support Hub, please use the following number:
01656 815559 - choose the ‘Pupil Support Hub’ option
You will still also have the dedicated option to report an absence, in addition to the Pupil Support Hub option.
Whatever the pupil-related query, we ask that you use the Pupil Support Hub and someone will be on-hand to deal with it. This could be something as straightforward as checking what type of PE kit needs to be brought for lessons on a day, to updating us regarding medical information, to issues which are more urgent and require an immediate response.
As mentioned earlier, the feedback that we have received from parents and carers is that you would like a more efficient response to pupil support queries, and we feel that the new hub will help us to achieve this. From your part, we ask that you use the pupil support hub as the main method of contacting staff in school – you may well have used individual email addresses and so on in the past, but the problem with this has always been queries can only be dealt with when the member of staff is available, whereas, with our new arrangement, there will always be a team on hand to deal with you query. Please help us to make this a success by using the Pupil Support Hub for all your pupil-related queries.
Ysgol Brynteg School use various communication tools. Please read the following:
ClassCharts
Pupils and parents/carers will be given a code which will allow them to access Classcharts. There is an app which you can download onto your phone, or you can use your code to access it on a computer/tablet via a web browser if you do not wish to download the app. Teachers will put homework into Classcharts and you will receive a notification when it is there. When pupils make a positive contribution or if pupils do something which means that they are not ready to learn or have not done what we all expect, again this will appear in the app.
Communications will be sent through ClassCharts. Therefore, it is very important that you use this method of communication to stay up-to-date with your child's school life. If you need assistance with registering, please see the troubleshooting guide at the bottom of the page.
ParentPay
Sign up for ParentPay to pay for school trips, consent for trips and fundraising.
Please email: Mrs K Willis-O'Brien if you have any access issues.
SeeSaw
Year 7 and 8 pupils use a system called SeeSaw. Seesaw offers tools, resources, and curriculum with interactive lessons, digital portfolios, and two-way communication features that provide continuous visibility into the student's learning journey to support and celebrate their learning. If you have any access issues please email: Brynteg IT Support
SIMS Parent/Student app
You can access the system from a smartphone, tablet or PC by downloading the SIMS Parent app or visiting: www.sims-parent.co.uk
What will you find in the SIMS Parent app:
School reports and access to update contact and medical details. Once parental details are in our system, we will send you an activation email. Once received, please click on the link from your tablet, PC or smartphone to activate your account. If you have any access issues please email: Mrs Jen L Davies
Hwb
Pupils will be given a Hwb email address and password when they join the school. These details will also be used to access Google Classroom. If any pupils have Hwb access issues please email Mrs Jen L Davies
Troubleshooting Guides: