We have received a number of queries regarding problems accessing the new SIMS Parent app. Please view the following troubleshooting document located at the bottom of this page.
As you may be aware, we have moved to a new system of communication using SIMS Parent/Student apps and this has been quite a challenging transition as I know many students, parents and carers have found difficulty in registering and accessing the apps. Our plan is to move to a system where all information is shared using these apps. and when we finally arrive at this stage, I am sure that you will find that the communication between school and home has improved significantly. There is, however, quite a way to go before we reach that stage and in the meantime, all information will still be shared using the usual channels (Facebook, Twitter, email, text, letters home, pupils making notes of their homework).
It seems that many of the records that we relied on when transferring to the new system were incorrect in that email addresses had changed or the information that was entered into the school system contained errors. This explains the reason why some parents and carers did not receive the invitation to register with the system. There are other issues that we have found with the app and links which are being sent and we are working closely with our colleagues in BCBC to rectify this.
It is important to share our plan with you now in order that you have a clear idea of what is to be expected. The situation is not ideal but, as mentioned previously, no pupil will be disadvantaged as the information channels used previously will continue to be used.